Shipping Policy

Your order means a lot to us, which is why we are dedicated to providing fast, safe, and reliable delivery services for all of our products. Deliveries are typically made Monday through Friday, and you can find delivery options for each item on its product page as well as in cart.

Exceptions

We cannot ship to P.O. boxes or military APOs. Additional fees or shipping restrictions may apply if you live in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.

Shipping Updates & Alerts

Communication is key – we’ll keep you updated throughout the shipping process with email and SMS notifications.

Return Policy
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

There are a few items that can’t be returned:

• Clearance item
• Gift cards
• Personalized items
• Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
• Items marked “Non-Returnable” on the sale page
• Items you have already assembled
• Food items that have less than 90% left

However, if your item is damage or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

Refund Options

You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.

Mattress Return Policy

Mattress products have a 14 Day money back return policy from the date of customer receipt. There is a 20% restocking fee. Buyer must also pay for return shipping. Mattress must be in new condition and in original packaging. Products should be Returned to:

Lojo Online
327 Warfield Blvd.
Clarksville, TN 37043

Privacy Policy

Information Policy
We are committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure, and private. Our privacy policy has been designed and created to ensure those affiliated with Lojoonline of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

THEREFORE, this Privacy Policy Agreement shall apply to Lojoonline, and thus it shall govern any and all data collection and usage thereof. Through the use of Lojoonline.com you are herein consenting to following data procedures expressed within this agreement.

Collection of information

This website collects various types of information, such as:

• Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.
• Information automatically collected when visiting our website, which may include cookies and server logs.

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by ways of completed forms, emails, and surveys. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided on this site.

We may have the occasion to collect anonymous demographic information, such as age, gender, race, religion etc., at a later time. We may also gather information about the type of browser you are using, type of operating system to assist us in providing and maintaining superior quality service.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use of and share information collected.

Use of Information Collect

We may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from Lojoonline.com. We may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

We may feel it necessary, from time to time, to make contact with you on behalf of other external business partners with regards to a potential new offer which may be of interest to you. If you consent or show interest in presented offers, then, at that time, specific identifiable information, such as name, email address and/or telephone number, may be shared with the third party.

We may deem it necessary to follow websites and/or pages that our users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public.

We may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:

• Remain in conformance with any decrees, laws, and/or statutes or in an effort to comply with any process which may be served up Lojoonline and/or ourwebsite;
• Maintain, safeguard and/or preserved all the rights and/or property of Lojoonline; and
• Perform under demanding conditions in an effort to safeguard the personal safety of users of Lojoonline.com and/or the general public.

Children Under Age of 18

We do not knowingly collect personal identifiable information from children under the age of eighteen (18) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of eighteen (18), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of eighteen (18) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to customerservice@lojoonline.com. If you wish to unsubscribe or opt-out form any third party websites, you go to that specific website to unsubscribe and/or opt-out

Links to Other Web Sites

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

Security

We shall endeavor and shall take every precaution to maintain adequate physical procedural and technical security with respect to our offices and information storage facilities personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Changes to Privacy Policy Agreement

We reserves the right to update and/or change the terms of our privacy policy, and as such we will post those changes to our website at Lojoonline.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time we decide to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was collected, the user or users shall be promptly notified by email. Users at that time shall the option as whether or not to permit the use of their information in this separate manner.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email and/or telephone number.

Email: customerservice@lojoonline.com

Telephone Number: 1-931-494-8962

6/1/2020