Your order means a lot to us, which is why we are dedicated to providing fast, safe, and reliable delivery services for all of our products. Deliveries are typically made Monday through Friday, and you can find delivery options for each item on its product page as well as in cart.
We cannot ship to P.O. boxes or military APOs. Additional fees or shipping restrictions may apply if you live in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.
Shipping Updates & Alerts
Communication is key – we’ll keep you updated throughout the shipping process with email and SMS notifications.
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
- Clearance item
- Gift cards
- Personalized items
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
- Items you have already assembled
- Food items that have less than 90% left
However, if your item is damage or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.
Mattress Return Policy
Mattress products have a 14 Day money back return policy from the date of customer receipt. There is a 20% restocking fee. Buyer must also pay for return shipping. Mattress must be in new condition and in original packaging. Products should be Returned to:
327 Warfield Blvd.
Clarksville, TN 37043
Collection of information
This website collects various types of information, such as:
- Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.
- Information automatically collected when visiting our website, which may include cookies and server logs.
Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by ways of completed forms, emails, and surveys. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided on this site.
We may have the occasion to collect anonymous demographic information, such as age, gender, race, religion etc., at a later time. We may also gather information about the type of browser you are using, type of operating system to assist us in providing and maintaining superior quality service.
It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use of and share information collected.
Use of Information Collect
We may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from Lojoonline.com. We may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
We may feel it necessary, from time to time, to make contact with you on behalf of other external business partners with regards to a potential new offer which may be of interest to you. If you consent or show interest in presented offers, then, at that time, specific identifiable information, such as name, email address and/or telephone number, may be shared with the third party.
We may deem it necessary to follow websites and/or pages that our users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public.
We may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:
- Remain in conformance with any decrees, laws, and/or statutes or in an effort to comply with any process which may be served up Lojoonline and/or ourwebsite;
- Maintain, safeguard and/or preserved all the rights and/or property of Lojoonline; and
- Perform under demanding conditions in an effort to safeguard the personal safety of users of Lojoonline.com and/or the general public.
Children Under Age of 18
We do not knowingly collect personal identifiable information from children under the age of eighteen (18) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of eighteen (18), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of eighteen (18) must seek and obtain parent or guardian permission to use this website.
Unsubscribe or Opt-out
All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to email@example.com. If you wish to unsubscribe or opt-out form any third party websites, you go to that specific website to unsubscribe and/or opt-out
Links to Other Web Sites
We shall endeavor and shall take every precaution to maintain adequate physical procedural and technical security with respect to our offices and information storage facilities personal information under our control.
The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.
Acceptance of Terms
How to Contact Us
Telephone Number: 1-931-494-8962